CUSTOMER CARE POLICY

  • Transparency: All communication channels are open to you.
  • Accessibility: Our customers may reach us on telephone number 0216 446 0081 for their complains, questions and demands 7 days and 24 hours.
  • Objectivity: Any complaints, requests and questions on any subjects are considered unbiased and in a fair manner.
  • Price: No fees are demanded for evaluating and solving any complaints, requests and questions.
  • Privacy: The protection of customer data is extremely important.
  • Customer Focus: Effective, realistic and practical solutions are presented to the customers, deserving always the best, their needs are met and rights are protected at all times.
  • Continuous Improvement: Making continuous improvements in our services, investments are continuing without a break.
  • Professionalism: Customers are offered the best service with expert staff.